Shipping and payment
Note: On January 1st, 2020 our shipping service provider "DHL International" initiated price increases for international shipping. We will adjust our shipping costs accordingly by January 15th, 2020. You will find the adjusted prices in our shipping costs table as a download.
Informations for standard shipping:
The shipping of your order is via DHL or UPS possible. Express shipping is possible via UPS Express Saver.
DHL parcel Germany, Austria
|incl. 19% VAT||< 75 €||< 500 €||< 1.000 €||ab 1.000 €|
|Germany||4,90 €||free of charge|
|Austria||8,95 €||free of charge|
DHL Express, DHL Parcel Worldwide & Worldwide Express Shipping cost table:
All prices and weight scales for domestic and foreign shipments via DHL Express / DHL Express Worldwide, as well as standard shipping abroad can be found in the following table:
|Download shipping cost table valid until 14th January 2020|
|Download shipping cost table valid from 15th January 2020|
UPS shipping - live calculation
The prices for this shipping method depend on weight and destination country. You will find the conditions in the shopping cart after compiling your articles.
You can choose from the shipping methods:
- UPS Standard (Standard Shipping - Delivery: Monday - Friday)
Standard shipping for spare parts, accessories and small items:
Spare parts, accessories and small items can be shipped up to a value of 50 € also by "German Maxiletter" (uninsured) within Germany only:
German Post Maxibrief
|incl. 19% VAT||< 50 €|
If your country is not aufgeführtsein, we can only charge you for indicating your address. In addition, customs fees may apply. Therefore, a direct order in this case is not possible. Please contact us in this case.
The payment of your order can be made by PayPal, prepayment / bank transfer or cash on delivery (C.O.D. Service):
- PayPal: In the order process you will be redirected to PayPal's site to process your payment. Upon completion of the payment, we will automatically redirect you to the confirmation page for your order. If the payment can not be completed successfully, you have the option to choose another payment method.
- Prepayment / Bank transfer: After your order you will receive a confirmation from us together with our bank details. After receiving your payment, we will ship your order immediately. Please note that the shipping option "express delivery" is not available for this payment method.
- Cash on delivery (C.O.D. Service): We will start your order immediately - the total amount will be paid in cash (2% of the amount to be recovered) upon receipt of your delivery.
Terms and conditions Withdrawal, privacy
In particular, we point out individual products that are made especially for you and excluded from the regular return policy.