Shipping and payment

Informations for standard shipping:

The shipping of your order is via DHL or UPS possible. Express shipping is possible via UPS Express Saver.


DHL parcel Germany, Austria

incl. 19% VAT < 75  € < 500 € < 1.000 € ab 1.000 €
Germany 4,90 € free of charge
Austria 8,95 € 8,95 € 14,90 € free of charge

 

DHL Parcel Worldwide Shipping cost table:

For shipments to other countries via DHL, please refer to the prices of the shipping costs table:

download    Download shipping cost table

 


 

UPS shipping - live calculation

The prices for this shipping method depend on weight and destination country. You will find the conditions in the shopping cart after compiling your articles.

You can choose from the shipping methods:

  • UPS Standard (Standard Shipping - Delivery: Monday - Friday)
  • UPS Express Saver (Express delivery - delivery: Monday to Friday - order must be received by 16:00 clock)

 


  

Standard shipping for spare parts, accessories and small items:

Spare parts, accessories and small items can be shipped up to a value of 50 € also by "German Maxiletter" (uninsured) within Germany only:

 

German Post Maxibrief 

incl. 19% VAT < 50 €
Germany 2,62 €

 


 

If your country is not aufgeführtsein, we can only charge you for indicating your address. In addition, customs fees may apply. Therefore, a direct order in this case is not possible. Please contact us in this case.

 


 

Payment

The payment of your order can be made by PayPal, prepayment / bank transfer or cash on delivery (C.O.D. Service):

  • PayPal: In the order process you will be redirected to PayPal's site to process your payment. Upon completion of the payment, we will automatically redirect you to the confirmation page for your order. If the payment can not be completed successfully, you have the option to choose another payment method.
  • Prepayment / Bank transfer: After your order you will receive a confirmation from us together with our bank details. After receiving your payment, we will ship your order immediately. Please note that the shipping option "express delivery" is not available for this payment method.
  • Cash on delivery (C.O.D. Service): We will start your order immediately - the total amount will be paid in cash (2% of the amount to be recovered) upon receipt of your delivery.

 


 

Terms and conditions Withdrawal, privacy


On our terms and conditions, our right of withdrawal and our privacy policy, you can always inform yourself on our site. We also ask for confirmation of these conditions during your registration and during the ordering process.

In particular, we point out individual products that are made especially for you and excluded from the regular return policy.

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